Our Guarantee

Our Guarantee

We know that peace of mind is a huge factor when buying anything online and we are so confident you will love our quality that we offer a 14 Day Money Back Guarantee. We want you to be secure in knowing that your purchase with us is backed by a guarantee. 

*Due to the nature of custom makes we cannot extend this policy to cover an item specifically made and approved according to your specifications. 

* A custom design is an item that we have not listed on our website. Any size or shape Diamond that is specifically cut to your specifications and any item made outside of 9K, 18K or Platinum in a design that is not our own, available via our website or a design we have altered to your specifications.

Unfortunately due to ongoing developments regarding COVID19 we can no longer offer refunds for change of mind purchases. At this time and until these issues stabilize we are more than happy to issue a credit for an alternative design or remake. We apologize for the inconvenience and thank you for your understanding. 

Our Warranty 

Every piece of our Jewellery is made to our high standards using the best quality materials. We inspect each and every item meticulously before it leaves our workshop to ensure you are 100% happy with your purchase. We are proud to offer a 7 year manufactures warranty on all our Jewellery. If in the event that there is a manufacture fault we will gladly repair or replace the ring free of charge. (Not including Center Diamonds) 

If the damage has been caused by regular wear and tear, we will assess the item and provide a quote to repair. Please note that the warranty does not cover, under any conditions, the cost of replacing the centre stone/s.

Please contact us for any questions or queries regarding either our Guarantee or Warranty Polices.